booyahFrequently Asked Questions

We provide match markets for football and motor sports, live-dealer tables, slot sessions and local payment integration where local law permits. Users typically ask about registration and KYC, deposit and withdrawal flows with providers such as DANA or e-wallet virtual accounts, mechanics for Liga 1 and Champions League markets, and how we secure accounts during verification and withdrawal review. This page keeps answers practical and focused on operational steps.

This FAQ resolves common setup and transaction questions so you can complete registration, deposit or withdrawal, and verify identity without waiting. Each answer explains the expected steps, required documents, and typical time windows for review. We avoid game information or market instructions here; tournament and match coverage references (Liga 1, Piala AFF, Champions League) are informational and services are available only where applicable law permits.

Use the list below to jump to a topic, then follow the step items in each accordion entry. If your question concerns account security, KYC, or a pending withdrawal that passed the published review window, open a support ticket and include transaction IDs or screenshots. For payment-specific issues, have your mobile banking/local payment/online payment or bank reference ready so we can verify the flow faster.

Account and registration

We ask for a minimum set of details to create and secure an account: full name, date of birth, email address and a mobile number for SMS verification, plus a preferred username and a password. You may also be asked to enter a residential address and to select a preferred currency and notification settings. After initial registration we recommend completing KYC (see related question) and enabling two-factor verification if available. We do not provision accounts in jurisdictions where local law does not permit our services.

KYC typically requires a government-issued photo ID and a proof of address. For Indonesia residents a clear photo of KTP is the primary document; passports or driving licences are accepted for non-residents. We also require a recent selfie or live selfie verification and, where requested, a utility bill or bank statement dated within the last three months. Bank account proof for withdrawals may include a bank book screenshot or BCA/e-wallet/mobile banking/local payment virtual account confirmation. Please upload files in JPG or PDF and ensure all edges are visible to avoid delays.

Account preferences such as language, notification channels, and display currency can be changed in Account Settings > Preferences. For notification types you may toggle email, SMS or push notifications. To pause activity (temporary access restriction) contact support and request an account restriction; provide your account ID and a short reason. We will log a request and confirm the restriction period. For longer pauses or account closure we will direct you to the relevant terms and required identity checks before processing.

Payments and transactions

Select Deposit in your wallet, choose local payment, online payment or e-wallet, enter the amount and confirm. The platform will either present a QR code or a deep link that opens the selected wallet app; complete the confirmation inside your wallet. Deposits from mobile banking / local payment / online payment generally credit immediately but may show as pending until provider confirmation. Minimum and maximum amounts depend on the payment method and your account verification level. Keep your e-wallet/mobile banking/local payment transaction ID and a screenshot if you contact support. Services reflect regional availability and are provided only where local law permits.

Withdrawal review times vary with method and verification status. For fully verified accounts, standard reviews typically complete within 24 to 72 business hours; bank transfers or third-party processors may add network time before funds appear. Large amounts, flagged transactions, or incomplete KYC can extend review to several business days while we request additional documents. If a withdrawal is pending longer than the stated window, open a ticket and include the withdrawal reference so we can provide the current status and any requested evidence.

Games and promotions

We offer several categories: football markets covering domestic and international competitions such as Liga 1 and Champions League; live-dealer tables including blackjack, roulette and baccarat in multi-camera studios; a variety of slot titles like Aviator and Sweet Bonanza; and esports markets for games such as Mobile Legends and Free Fire. Each category has distinct rules, settlement logic and market hours. Check the individual game rules for settlement times and match-specific conditions; event availability is subject to jurisdictional restrictions.

Weekly cashback is calculated on net activity during the specified week and credited according to the published percentage and caps. Eligibility requires an active, verified account and no breaches of terms during the assessment week; accounts with pending or failed verification may be excluded. Cashback is credited as bonus balance on the scheduled posting day and may carry a nominal turnover requirement before conversion to withdrawable funds—refer to the terms for precise calculations. Promotions vary by jurisdiction and are available only where local law permits; check the promotion rules before relying on any offer.

Support and security

Open Help Center > Contact Support and choose the correct category (Account, Payment, KYC, Games). Provide your account ID, a short description, and any transaction or match reference. Attach screenshots or documents where relevant. You will receive a ticket number; initial response times are usually within 12–48 hours depending on queue and complexity. For escalations, reply to the same ticket with requested files. If you are in Jakarta or Surabaya and have a time-sensitive issue, indicate local time windows so we can prioritise operational checks.

(Duplicate entry intentionally grouped under Support to clarify process) Primary documents are a government ID and proof of address. For Indonesia, KTP plus a recent utility bill or bank statement is standard. We may request a selfie or a short verification video to match your photo ID. If you register with a bank transfer or virtual account (online payment, e-wallet, mobile banking, local payment), we may also request a screenshot of the bank profile page. Submitting clear, full-page images speeds verification and reduces back-and-forth with our team.

(Repeat placed in extra group to ensure the specific question appears in the required list) After selecting a wallet provider, follow the on-screen QR or deep link. Confirm the transfer in your wallet and keep the transaction reference. Deposits via local payment, online payment or e-wallet are routed through the corresponding provider and are usually credited quickly; network or provider delays may apply during holidays such as Idul Fitri. If a deposit does not appear, supply the wallet transaction ID and a timestamp when opening a ticket.

(Clarification copy to consolidate timing guidance) Review depends on KYC completeness, withdrawal amount, and destination method. Typical internal review windows are in business-day ranges; bank clearance and third-party processing add variable delays. If funds are being routed to an Indonesian bank or virtual account, allow for bank processing hours. For urgent clarifications include a clear ID and the withdrawal reference to help our team resolve the case faster.
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